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Hang up immediately if you receive this phone call, police warn

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Jan. 20, 2020

The scam has left one victim £25,000 out of pocket
Police have issued an urgent warning about a phone scam that could cost you thousands of pounds.
The simple scam has already defrauded one victim out of £25,000 already, and is to do with Amazon Prime.
Scammers claim the recipient has been subscribed to Amazon Prime and tells them to press 1 to cancel - but it's not legitamite.
Potential victims receive an unexpected phone call and can be left thousands out of pocket as a result of the scam, which is being widely circulated, Birmingham Live reports.
The scam involves victims receiving an automatic phone call, which claims that they've just been charged for an Amazon Prime subscription.
The recipient is then typically told that fraudsters have authorised the transaction after hacking the victim's bank account, with the automated message stating that the payment can be cancelled by simply pressing 1.
The recipient is told that fraudsters have used their details to subscribe to Amazon Prime and that they can cancel the transaction by simply pressing 1.
One variation of the scam claims that doing so will provide the recipient with more information, whilst a slightly different call promises to connect victims with an 'account manager' - who is in fact a fraudster.
Whichever version of the phone call received, the end goal appears to be the same - to get the recipients to press 1 and therefore connect to a premium rate number.
This of course will come at the expense of the recipient and could see a hefty addition to the phone bill.
Additionally, one other variation of the scam involves the fraudster claiming that they are a technology expert who can undo the supposed hack if they're given access to the recipient's computer or bank account - in the hopes of obtaining personal and financial information.
Action Fraud, the UK's national fraud reporting centre, said: "The public have to subscribe to Amazon Prime themselves, and would not be automatically subscribed.
"If the public do receive this call and are worried that they were subscribed, the advice around this would be from UK Finance's 'Take Five to Stop Fraud' content."
This includes hanging up and contacting Amazon via a number or customer service line advertised on the genuine website - as they will be able to inform you if you are subscribed to Prime.
Action Fraud also reminded to never give out private information or details over the phone, especially in relation to bank accounts.
Amazon said: "If you receive a suspicious phone call, email or text message claiming to be from Amazon, asking for payment, personal information or offering a refund you do not expect, please do not share any personal information, and disconnect any phone call immediately.
“You can report spam calls via Action Fraud. Please also note that Amazon will never ask for your personal information, or ask you to make a payment outside of our website.
Pauline Smith, head of Action Fraud, said: "Unsolicited requests to remote access your computer should always raise a red flag. It's easy to feel embarrassed when faced with unexpected or complex conversations but it's okay to stop the discussion if you do not feel in control of it.
"If you've received an unexpected phone call, or other communication, stop and take a minute to think about whether an organisation would get in touch with you out of the blue in this way. Instead, contact them directly using a known email or phone number."
The likes of consumer rights group Which? also recommend hanging up immediately if you receive this kind of call, particularly as banks and retail companies don't generally contact customers in this way.
If you've already been the victim of fraudulent activity such as this, you should report it to Action Fraud on 0300 123 2040 or use their online fraud reporting tool .
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