Safaricom Sparks Social Media Outrage After Second M-Pesa Glitch In Two Weeks
March. 10, 2020
Safaricom’s mobile money platform M-Pesa was Monday down for more than three hours for a second day in two weeks, making it impossible for users to send or receive money or pay for goods and services.
Users took to social media to report the issue and express their frustrations, raising concerns over the telco's financial services reliability.
"We had a technical problem which has since been resolved," Safaricom chief executive Michael Joseph told the Business Daily.
Earlier, Safaricom had acknowledged the glitch on their social media pages without specifying the error.
“We are aware of the technical fault affecting the service and urgently addressing it. Sorry for inconveniences caused,” Safaricom said on their twitter handle.