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Amazon UK website defaced with racist abuse
May 31, 2020
Amazon has blamed a "bad actor" for racist abuse that appeared on multiple listings on its UK website.
The abuse, now removed, appeared when users searched the online shop for Apple AirPods and similar products.
It was unclear how long the abuse remained on the site, but it sparked outrage on Twitter and the sharing of screenshots and video grabs.
"We are removing the images in question and have taken action on the bad actor," Amazon told the BBC.
The company did not elaborate on the "bad actor", nor give details of how many products were defaced and how long the abuse was visible on the listings.
Nadine White, a journalist for the Huffington Post, tweeted that the abuse "needs to be acknowledged, removed, explained, apologised for asap. Being Black right now is hard enough; we don't need to be called the N- word while shopping online, to boot".
Another Twitter user said Amazon should have been able to remove the offending messages in minutes. "They're still on Amazon UK. Extraordinarily poor site administration," he said during early hours of Sunday.
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Amazon also allows third-party retailers to sell goods through its website, with the company making about half its retail revenues from this.
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