The US embassy has announced a move to a new visa services provider starting from August 26.

The embassy said access to the old visa service provider’s website and services would cease on August 16.

In an online statement, it said all current nonimmigrant visa interview appointments will, however, remain valid.

In a further statement offering guidelines to existing and prospective applicants, the embassy said that between August 16 and August 26, 2024, people would not be able to make a new visa appointment, cancel or reschedule an existing one, or access customer service.

The embassy cautioned that persons who have paid the visa application fee but have not scheduled an interview should schedule a visa appointment as soon as possible.

Similarly, the embassy urged persons who have not paid the visa application fee and are planning to travel to the US in August or September to pay the fee and schedule visa appointments as soon as possible.