With just a few taps on your smartphone, sending and receiving money in Ghana has become easier than ever, thanks to the rapid adoption of mobile money services.

However, this convenience also increases the likelihood of errors, such as inputting the wrong amount or transferring money to the wrong recipient. While these situations may cause concern, do not worry—help is available! Ghanaian telecom providers, including MTN, AirtelTigo, and Telecel, have effective systems in place to reverse incorrect transactions, ensuring reimbursement of your funds.

Here are detailed procedures for reversing erroneous transactions across different telecoms, allowing you to manage these situations with confidence and ease.

If you realise that you have transferred money to the wrong number, you can call MTN support services to retrieve your funds. To do so, follow these steps:

Call 100 within 15 days of making the erroneous transaction.

Select your preferred language.

Choose Mobile Money.

Choose Incorrect Mobile Money Transactions.

Select Speak with an Agent.

Explain your issue and ensure you provide the details of the intended recipient’s account, the wrong recipient’s account, and the exact amount involved.

After submitting your request, MTN will investigate the matter and notify you of the outcome within 15 days. If the recipient acknowledges receiving the money in error, the funds will be credited back to your account.