Hands on: Gradwell Wave review | TechRadar

This review first appeared in issue 357 of PC Pro.

UK-based Gradwell has been in the communications business for over 25 years, and its Wave cloud VoIP service will appeal to SMBs seeking a smooth transition from their legacy analogue systems. Deployment is a breeze. Gradwell manages the process for you, and pricing is easy to understand as you only need to concern yourself with the number of monthly call minutes to landlines and mobiles that you require.

Wave comes in three packages, and they all offer the same call-handling features along with the Wave desktop and mobile apps. The Wave 100 package costs £7.50 per user per month and provides 100 monthly call minutes; Wave 1000 starts at £10.50 and allows 1,000 minutes; and Wave 3000 costs from £15 and, you’ve guessed it, offers 3,000 minutes.

Reliability is assured since Gradwell hosts Wave on Amazon Web Services (AWS) and will create new instances as needed to cope with increased demand. Redundancy is covered, too, with Wave being deployed across three geographically diverse AWS sites.

Gradwell handles all on-boarding by creating your main admin portal account, assigning phone numbers and adding a base set of users if you’ve requested them. Desk phones can be added to your order and will arrive pre-registered to your account so you only have to plug them in.