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Nationwide Building Society confirm PIN change for all customers
Mar 11, 2025
Nationwide Building Society has moved to clarify the process for how to get your PIN number unlocked. It comes as the bank has confirmed it will soon be introducing a new feature
Nationwide Building Society has announced a new feature is coming to its app later this year. The upcoming addition was highlighted when Nationwide was requested to explain the steps involved in unlocking a PIN code.
If you incorrectly enter your PIN three times, it becomes locked for security purposes. Currently, there are only a few options for unlocking your PIN, which includes having to use a cash machine.
At the moment, customers can't retrieve their PIN online or request it at a Nationwide branch counter. But that's set to change with a spokesperson confirming: "If a customer has forgotten their PIN, they can request a new one via the Internet Bank, over the phone or in branch."
They added, "The new PIN will be sent to the address registered on their account. Later this year our customers will also be able to view their existing PIN via the Mobile Banking App."
Although an exact date has not been disclosed, Nationwide clarified the PIN unlocking process by saying: "If a customer has remembered their PIN, they can use an ATM, including those in our branches, to unlock their PIN by inputting the correct PIN and selecting account services," reports the Express.
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