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‘Why are you limiting how much?‘: Chipotle customer tries to tip delivery driver bring burrito bowl. Then she gets a warning
Apr 1, 2025
‘That is mighty generous of you, but…’
Felix Mizioznikov/Adobe Stock(Licensed)
A Chipotle customer recently called out the company’s delivery app for putting a limit on how much she could tip her driver.
The customer, who goes by Rachel (@figgyfinds) on TikTok, even asked Chipotle to consider removing this feature in her video’s caption.
Rachel appears against a screenshot of a pop-up notification in her Chipotle app. It reads, in an alarming all-caps, “Whoa whoa whoa.”
The message continues, “That is mighty generous of you, but tips can’t be more than 50% of your food’s total.”
Apparently, the Chipotle customer wanted to tip her driver a bit more than the usual amount. But the app would not let her.
“God forbid you want to give your Chipotle delivery driver 20 bucks,” the woman says.
The customer says she’s found this feature annoying for years. She then addresses Chipotle directly, asking, “Why are you limiting how much of my money I can give to the person bringing me my burrito bowl?”
“I don’t think I’ve ever seen any other food place do this,” she adds before the video ends.
Why does Chipotle limit the amount customers can tip?
Several commenters on Rachel’s video offered reasons as to why companies like Chipotle opt for a tip limit in their online payment system.
“To avoid typos/fraud. If someone accidentally tips $100 instead of $10 that will result in a dispute and cost them money,” one person said.
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