Once a fan favourite, Brent Vitiello is now at the centre of an explosive scandal - and his latest statement may only pour fuel on the fire.

The former Married At First Sight groom, 36, has broken his silence to Daily Mail Australia after months of mounting pressure over his controversial wellness brand Mos X Daily, which has been slammed by dozens of customers for allegedly taking their money and delivering nothing in return.

But rather than apologising or offering compensation, Vitiello dismissed the backlash as 'the same story, same complaints' - insisting he will 'fix it' in his own time.

Despite a public warning issued by NSW Fair Trading in March advising Australians not to deal with his company, and 45 official complaints lodged over undelivered goods and poor communication, Vitiello remains defiant.

Vitiello did not acknowledge, however, the growing number of Aussies who say they've waited up to six months for their orders - with many claiming they never received a single update, let alone a refund.

Even now, the Mos X Daily website is live and accepting payments, despite NSW Fair Trading urging consumers to steer clear.

The government body has also questioned the brand's supposed charitable donations, saying it has 'not been substantiated' whether any funds were transferred to the One Dollar One Dream foundation.