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Outrage as video of 'rude' Frontier Airlines agents mocking passenger trying to check in goes viral
May 9, 2025
RALEIGH, NORTH CAROLINA: Frontier Airlines gate agents faced backlash online after they behaved rudely with a passenger trying to check in for his flight to Boston.
The incident was caught on camera after the unidentified 45-year-old passenger went to check in for his Frontier Airlines flight from Raleigh to Boston last week.
Despite having 50 minutes to spare, he could not check in because he had missed the company’s 60-minute pre-departure window, the New York Post reported.
Passenger claims he was treated unprofessionally by Frontier Airlines staff
The 45-year-old man claimed that he did not know about the 60-minute rule and tried to solve things by speaking to a Frontier Airlines employee.
However, he was asked to pay a $25 fee to be able to check in, and from there, things began to turn sour.
The married man, who was on a business trip, shared, “They all kind of started chiming in, ‘Well, you should have checked the website.’ Like not in a professional or polite way. They were like, ‘It was your fault for not checking the website. Sorry, it’s on you.’”
He said that he and the staff argued for nearly 20 minutes before he decided to pay the money.
Passenger accuses Frontier Airlines staff of mocking him
The man, however, also said to himself, “I’m never flying this sh—y airline again,” which allegedly offended the agents.
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