In Ghana’s rapidly expanding digital economy, MTN Mobile Money (MoMo) has become indispensable for everyday transactions. However, as usage grows, so do instances of mistaken transfers. Fortunately, MTN Ghana provides several channels to reverse erroneous transfers, ensuring that customers can recover funds efficiently .

One of the most straightforward methods is a person-to-person reversal. In this approach, the sender must contact the unintended recipient directly, providing the exact amount sent and requesting a refund. While MTN does not officially mediate this process, many users offer a small incentive (tip) to encourage cooperation. If the recipient agrees, they can initiate a reverse transfer from their own MoMo account. Note that this method relies entirely on the recipient’s willingness to cooperate .

For those who prefer to avoid direct contact, MTN’s social media channels offer an effective alternative. Customers can send a direct message (DM) or mention MTN Ghana on their official Facebook (@MTNGhana), Twitter (@MTNGhana), or Instagram (@mtnghana) pages. MTN’s dedicated social media team will guide affected users through the reversal process, often requesting transaction details such as the recipient’s number, amount, and transaction ID .

Visiting a physical MTN office remains a reliable option, especially when other methods prove ineffective. Users should report the issue within 30 days of the transaction, presenting details like the wrong recipient’s number and the transferred amount. MTN agents will investigate and, upon approval—typically within 15 business days—initiate the reversal. Users must then confirm the reversal via SMS .