Safaricom Brings Zuri Bot To WhatsApp Users
March. 05, 2020
Safaricom subscribers have yet another avenue to access self-help service.
Zuri, the company’s bot, is now available through WhatsApp.
Through Zuri, subscribers can access a number of services.
These include being able to retrieve PUK numbers in the event that one’s SIM is locked, managing subscriptions, getting usage statements, accessing help with M-Pesa services (reversals, getting statements, changing the email address where statements are sent to, etc).
As has been the case when using Zuri so far on other platforms, it will still take the user to the SIM toolkit for validating account details before proceeding.
On WhatsApp, Zuri can be waved into action by typing “Hi Zuri” (or whatever, she’ll correct you, anyway) when you click this link.
The Safaricom Zuri chatbot can also be accessed through Facebook’s other messaging app, Messenger, as well as Telegram. It has been on the two platforms since its launch almost 2 years ago.
George Floyd: What does the data show about race and policing?Adolf Hitler house to be 'neutralised', Austria saysCOVID-19: Calls to abuse hotline in the Congo spike during lockdownCoronavirus in Wales: New lockdown measures 'may be needed in winter'Coronavirus: Rumours, fear and rising Covid deaths in Pakistan